When ordering from Elevated by O Fresh, please be aware that international shipments may be subject to customs duties and import taxes. These fees are determined by your local government and are the sole responsibility of the customer. Elevated by O Fresh has no control over these charges and cannot predict their amount.
Important Policy Terms:
• Unpaid Duties & Refused Packages: If a package is returned to our Bronx headquarters due to unpaid duties or if the delivery is refused, your refund will be processed minus all original shipping fees and any reimportation costs incurred by us.
• Abandoned Packages: In rare cases where return shipping and duty costs exceed the value of the items, the package may be abandoned by the carrier. Abandoned packages are non-refundable. We will attempt to contact you via email or SMS before this occurs to help you resolve the payment with customs.
• Dispute Policy: Please note that refusing a package is a choice made by the buyer. In accordance with standard e-commerce protections, Elevated by O Fresh successfully defends chargebacks and payment disputes related to refused deliveries or unpaid customs fees.
For specific details on potential fees, we recommend contacting your local customs office before placing your order.